Expert
Chargeback
Protection
Protect your business from fraudulent chargebacks
with our expert solutions.
Protect your business from fraudulent chargebacks with our expert solutions. Ensure secure transactions and maximize revenue with advanced protection.
Does This Sound Familiar?
If you are losing chargeback disputes, the total financial loss can exceed twice the
original transaction amount once all fees have been factored in.
If you are losing Chargeback Disputes, the total financial loss can exceed twice the original transaction amount once all fees have been factored in.
Spending hours figuring out
how to manage your account ?
Do you struggle to keep up with Chargebacks/Fraud and the work involved? The time taken to collect evidence, understand card scheme policies and draft rebuttal letters can be significant. This takes valuable attention away from other parts of the business.
Your payment processor
account Is facing closure ?
Is your payment processor increasing your rolling reserves and damaging your cash flow? Are you already receiving warnings that might lead to shutting down your account? We address the uncertainty head on and provide peace of mind.
Your payment processor account Is facing closure ?
Is your payment processor increasing your rolling reserves and damaging your cash flow? Are you already receiving warnings that might lead to shutting down your account? We address the uncertainty head on and provide peace of mind.
Fraud
Prevention
Our Fraud Prevention service is designed to protect your business from “Friendly Fraud” and unnecessary revenue loss. We uncover the risk within your business which could stem from your product/service, customer locations or payment flows. Then we implement a prevention plan based on our findings using a technology-first approach to minimize manual intervention.
Configure Fraud Prevention Tools:
We will configure your new or existing prevention toolset to match your newly drafted fraud prevention policies. We create the highest degree of automation within your fraud prevention workflow.
Education & Training:
We provide guidance to ensure you understand each risk factor and can act proactively to minimize the potential for exploitation.
Industry Updates:
We provide you with relevant and actionable information regarding new methods adopted by fraudsters to ensure you remain protected in the long-term.
Chargeback management
& revenue recovery
Our chargeback management and recovery service is designed to help businesses fight back against disputes, recover lost revenue, and protect their bottom line.
Expert Dispute Resolution:
Our team of chargeback specialists handles the entire dispute process, from gathering compelling evidence to submitting winning responses on your behalf.
Revenue Recovery:
We aggressively pursue chargeback reversals to recover funds you thought were lost, putting money back into your business.
Chargeback Analytics & Insights:
Gain access to detailed reporting and actionable insights to identify trends, reduce future disputes, and optimize your operations.
Chargeback management
& revenue recovery
Our chargeback management and recovery service is designed to help businesses fight back against disputes, recover lost revenue, and protect their bottom line.
Expert Dispute Resolution:
Our team of chargeback specialists handles the entire dispute process, from gathering compelling evidence to submitting winning responses on your behalf.
Revenue Recovery:
We aggressively pursue chargeback reversals to recover funds you thought were lost, putting money back into your business.
Chargeback Analytics & Insights:
Gain access to detailed reporting and actionable insights to identify trends, reduce future disputes, and optimize your operations.
Dedicated VA with Chargeback Prevention Training
Our Virtual Assistance program provides you with a trained representative to help your business minimize disruption. All VA’s are equipped with customer support and chargeback prevention tactics to help retain customers, recover lost revenue, and maintain smooth payment operations.
Proactive Customer Support:
Our trained VAs handle customer inquiries with a focus on resolving issues before they escalate into disputes, reducing chargeback risks.
Chargeback Prevention Strategies:
VAs are equipped with chargeback prevention training, implementing best practices to address refund requests, cancellations, and service issues promptly.
Analytics & Insights:
Get detailed reporting on customer interactions to identify patterns, improve service, and reduce future chargebacks.
Our Support Extends to:
Chargeback Challenges & Risks for E-Commerce Businesses
We serve ecommerce businesses of all sizes. Selling luxury goods online attracts high-value customers, but also fraudsters and refund abusers. Friendly fraud, stolen card purchases, and high chargeback rates can drain your profits and put your merchant account at risk. We support ecommerce companies across Shopify, Stripe, and PayPal, tackling chargeback challenges head-on.
- Many Ecommerce merchants face higher-than-average fraud and chargeback rates. Without the right protection, you could be losing thousands every month.
- Our team crafts bank-compliant, high-success rebuttals, reducing your chargeback ratio and keeping your business thriving.
- Selling high-value items online makes you a prime target for fraudsters—from card testing scams to fake chargebacks. Every dispute means more than just lost revenue—you’re also losing products, paying costly chargeback fees, and risking account termination.
Subscription Chargeback Challenges and Prevention Strategies
Running a subscription business? Then you know the struggle! Friendly fraud, forgotten subscriptions, and misleading chargebacks can drain your revenue fast.
- “I forgot to Cancel”...sound familiar? This is just one of many claims that put your business at risk. Too many disputes mean lost revenue, higher fees, and potential account termination.
- We help you reduce churn, lower chargeback rates, and fight back against fraudsters with proven strategies. From clear billing optimization to expert dispute handling, we keep your revenue where it belongs—with you.
- Subscription businesses face a unique challenge—once a chargeback is filed, you lose not just the payment but also the service already provided. In addition, chargeback fees, lost Customer Lifetime Value, and higher dispute ratios can put your entire business at risk.
Tailored Chargeback Solutions and Strategic Dispute Handling
Chargebacks, fraud, and payment disputes can significantly impact your revenue, reputation, and operational efficiency. Our expert chargeback management services are designed to protect your profits, safeguard your services, and streamline your payment processes.
- Every chargeback is unique, and we tailor our solutions to your specific business needs.
- Our team crafts custom rebuttals and implements strategic dispute resolutions based on the nature of the transaction, ensuring you have the best chance to win disputes and reclaim your revenue.
- Strategic Evidence Collection - we’ll collect the right evidence before a client revokes access to accounts, services, or products. Our team guides you on optimizing your Terms and Conditions and Service Agreements to protect against chargeback disputes.
Our Support Extends to:
Chargeback Challenges & Risks for E-Commerce Businesses
We serve ecommerce businesses of all sizes. Selling luxury goods online attracts high-value customers, but also fraudsters and refund abusers. Friendly fraud, stolen card purchases, and high chargeback rates can drain your profits and put your merchant account at risk. We support ecommerce companies across Shopify, Stripe, and PayPal, tackling chargeback challenges head-on.
- Many Ecommerce merchants face higher-than-average fraud and chargeback rates. Without the right protection, you could be losing thousands every month.
- Our team crafts bank-compliant, high-success rebuttals, reducing your chargeback ratio and keeping your business thriving.
- Selling high-value items online makes you a prime target for fraudsters—from card testing scams to fake chargebacks. Every dispute means more than just lost revenue—you’re also losing products, paying costly chargeback fees, and risking account termination.
Subscription Chargeback Challenges and Prevention Strategies
Running a subscription business? Then you know the struggle! Friendly fraud, forgotten subscriptions, and misleading chargebacks can drain your revenue fast.
- “I forgot to Cancel”...sound familiar? This is just one of many claims that put your business at risk. Too many disputes mean lost revenue, higher fees, and potential account termination.
- We help you reduce churn, lower chargeback rates, and fight back against fraudsters with proven strategies. From clear billing optimization to expert dispute handling, we keep your revenue where it belongs—with you.
- Subscription businesses face a unique challenge—once a chargeback is filed, you lose not just the payment but also the service already provided. In addition, chargeback fees, lost Customer Lifetime Value, and higher dispute ratios can put your entire business at risk.
Tailored Chargeback Solutions and Strategic Dispute Handling
Chargebacks, fraud, and payment disputes can significantly impact your revenue, reputation, and operational efficiency. Our expert chargeback management services are designed to protect your profits, safeguard your services, and streamline your payment processes.
- Every chargeback is unique, and we tailor our solutions to your specific business needs.
- Our team crafts custom rebuttals and implements strategic dispute resolutions based on the nature of the transaction, ensuring you have the best chance to win disputes and reclaim your revenue.
- Strategic Evidence Collection - we’ll collect the right evidence before a client revokes access to accounts, services, or products. Our team guides you on optimizing your Terms and Conditions and Service Agreements to protect against chargeback disputes.
What Our Customers Say
Benefits Of Working With Us
Revenue Recovery
With over $10 million recovered in
disputed transactions, we’ve empowered
our clients to boost their revenue.
Revenue Recovery
With over $10 million recovered in disputed transactions, we’ve empowered our clients to boost their revenue.
Improved Operational Efficiency
Clients report a 100% reduction in time
spent managing disputes, allowing them to
focus more on core business activities.
Improved Operational Efficiency
Clients report a 100% reduction in time spent managing disputes, allowing them to focus more on core business activities.
Reduced Chargeback Rate
Implementing our proactive strategies has
led to a 60% decrease in chargeback
occurrences for our clients.
Reduced Chargeback Rate
Implementing our proactive strategies has led to a 60% decrease in chargeback occurrences for our clients.
Enhanced Customer Retention
Our services contribute to a
35% reduction in customer churn,
fostering long-term loyalty.
Enhanced Customer Retention
Our services contribute to a 35% reduction in customer churn, fostering long-term loyalty.
Customer Satisfaction
Our clients have seen a 90% increase in
customer satisfaction, thanks to our proactive
chargeback prevention strategies.
Customer Satisfaction
Our clients have seen a 90% increase in customer satisfaction, thanks to our proactive chargeback prevention strategies and Customer Service support.
We Offer Great Pricing Plans
Affordable plans, exceptional value, save more while getting the best.
Start-Up/Individual
(One time Set-up Fee - £700)
- Fraud Prevention - Radar Rules
- Tailored Refund & Cancellation policies
- 5 case per month - Dedicated Chargeback Specialist for Dispute Handling
- Add-on - Dedicated VA with Chargeback Prevention Training
- Basic - Payment Audit & Optimization
- Customer Support (Refund and Retention management)
- Proactive Reporting and Recommendations
- Payment Disputes Trends Monitoring
- Merchant Account Health Monitoring
- Ethoca, Verifi, Rapid Dispute Resolution
- Dunning Management
Scale-Up
(One time Set-up Fee - £1100)
- Fraud Prevention - Radar Rules
- Tailored Refund & Cancellation policies
- 10 case per month - Dedicated Chargeback Specialist for Dispute Handling
-
Add-on - Dedicated VA with Chargeback Prevention Training
- Essential optimizations: fraud, disputes, & operational advice - Payment Audit & Optimization
- Add-on - Customer Support (Refund and Retention management)
- Quarterly Reports - Proactive Reporting and Recomendations
- Payment Disputes Trends Monitoring
- Merchant Account Health Monitoring
- Ethoca, Verifi, Rapid Dispute Resolution
- Dunning Management
Enterprise
(Custom Pricing Available)
- Fraud Prevention - Radar Rules
- Tailored Refund & Cancellation policies
- Unlimited Chargeback Cases - Dedicated Chargeback Specialist for Dispute Handling
- 24/7 VA - Dedicated VA with Chargeback Prevention Training
-
Full Account Audit and Optimization - Payment Audit & Optimization
- Customer Support (Refund and Retention management)
- Monthly Reports Proactive Reporting and Recomendations
- Payment Disputes Trends Monitoring
- Merchant Account Health Monitoring
- Coming Soon - Ethoca, Verifi, Rapid Dispute Resolution
- Coming Soon - Dunning Management
Protect Your Business
Protect Your Revenue
Request A Meeting
Book A Free
Strategy Session!
Reach out to us and we will be in touch
to schedule a discovery call.
Frequently Asked Questions
Got questions? We've got answers.
A chargeback is a reversal of a credit or debit card transaction, initiated by the cardholder’s issuing bank, often due to disputes like fraud or billing errors. For merchants, chargebacks lead to revenue loss, additional fees, and can negatively impact your merchant account’s standing.
Each chargeback can cost merchants between $20 to $100 in fees, in addition to the lost revenue from the sale. High chargeback ratios can also lead to fines from card networks and potential termination of your merchant account.
Unfortunately, no business can 100% eliminate chargebacks, but with the right prevention strategies, you can significantly reduce their frequency. Our service helps implement proactive fraud prevention, clear customer communication, and dispute management techniques to keep chargebacks under control.
If your chargeback ratio exceeds 1% of total transactions, your merchant account may be flagged as high-risk. This can lead to higher processing fees, account holds, or even termination by your payment processor. Our team helps lower your chargeback ratio to keep your account in good standing.
No, we cannot guarantee a 100% success rate in disputing chargebacks—no service can. Chargeback outcomes depend on various factors, including the reason for the dispute, the quality of the evidence, and the card issuer’s final decision. However, our expertise in chargeback regulations, strong rebuttal strategies, and proactive prevention measures significantly increase your chances of winning disputes and reducing future chargebacks. Our goal is to maximize your recovery while helping you maintain a low chargeback ratio to protect your business.
If your payment processor terminates your account, it means they have closed your merchant account, preventing you from processing credit and debit card transactions. This typically happens if your chargeback ratio is too high, signaling that your business is too risky to support.
Consequences of account termination include:
- Loss of payment processing capabilities – You won’t be able to accept card payments.
- Being placed on the MATCH list (Merchant Alert to Control High-Risk) – This industry blacklist makes it difficult to get approved for a new merchant account with another processor.
- Potentially higher fees with new processors – If you find another provider, they may charge higher fees or require rolling reserves to mitigate risk.
If you’re at risk of termination, it’s crucial to take immediate action to reduce chargebacks and improve dispute management. Our team specializes in helping businesses lower their chargeback ratio and stay compliant with processor guidelines.
how does it affect my
business?
A chargeback is a reversal of a credit or debit card transaction, initiated by the cardholder’s issuing bank, often due to disputes like fraud or billing errors. For merchants, chargebacks lead to revenue loss, additional fees, and can negatively impact your merchant account’s standing.
with chargebacks?
Each chargeback can cost merchants between $20 to $100 in fees, in addition to the lost revenue from the sale. High chargeback ratios can also lead to fines from card networks and potential termination of your merchant account.
Unfortunately, no business can 100% eliminate chargebacks, but with the right prevention strategies, you can significantly reduce their frequency. Our service helps implement proactive fraud prevention, clear customer communication, and dispute management techniques to keep chargebacks under control.
chargeback rate is
too high?
If your chargeback ratio exceeds 1% of total transactions, your merchant account may be flagged as high-risk. This can lead to higher processing fees, account holds, or even termination by your payment processor. Our team helps lower your chargeback ratio to keep your account in good standing.
success rate in disputing
chargebacks?
No, we cannot guarantee a 100% success rate in disputing chargebacks—no service can. Chargeback outcomes depend on various factors, including the reason for the dispute, the quality of the evidence, and the card issuer’s final decision. However, our expertise in chargeback regulations, strong rebuttal strategies, and proactive prevention measures significantly increase your chances of winning disputes and reducing future chargebacks. Our goal is to maximize your recovery while helping you maintain a low chargeback ratio to protect your business.
payment processor terminates
my account?
If your payment processor terminates your account, it means they have closed your merchant account, preventing you from processing credit and debit card transactions. This typically happens if your chargeback ratio is too high, signaling that your business is too risky to support.
Consequences of account termination include:
- Loss of payment processing capabilities – You won’t be able to accept card payments.
- Being placed on the MATCH list (Merchant Alert to Control High-Risk) – This industry blacklist makes it difficult to get approved for a new merchant account with another processor.
- Potentially higher fees with new processors – If you find another provider, they may charge higher fees or require rolling reserves to mitigate risk.
If you’re at risk of termination, it’s crucial to take immediate action to reduce chargebacks and improve dispute management. Our team specializes in helping businesses lower their chargeback ratio and stay compliant with processor guidelines.
London, UK
Dublin, Ireland
Dubai, UAE